Navigation Menu


Skip New and Important sidebar and go to Welcome to Contra Costa County HICAP information

New and Important

The Sting of Shingles
The National Institute of Health has information about how vaccine and treatments reduce the risk of having shingles. This is important for everyone who's ever had chickenpox.

Medicare Part D Prescription Drug Plans
Many improvements and changes have been made to Medicare Part D Prescription Drug Plans. See what has changed and how it might affect you.

You may be eligible for Extra Help for Prescription Drug Coverage
New higher limits for income make it easier for singles and married couples to qualify for Extra Help.

Medi-Cal fact sheet
This fact sheet has Medi-Cal information for seniors who live in Contra Costa County.

Dental and vision resources
This list of low-cost and free dental and vision resources is for seniors and others in Contra Costa County.

The Affordable Care Act and Medicare
How does the Affordable Care Act (ACA) help Medicare recipients? See our FAQ, a list of frequently asked questions and answers about the ACA for seniors.

Medicare Fraud Alert!
Read about a dangerous scam and how to protect yourself from identify theft.

Illustration

Welcome to Contra Costa County HICAP

What is HICAP?

HICAP is the Health Insurance Counseling and Advocacy Program for those who are eligible for Medicare and who live in California. It is sponsored nationally by Medicare; in California by the State of California Department of Aging; and in Contra Costa County by the County Department of Aging and Adult Services Area Agency on Aging. The HICAP telephone number for HICAP information and inquiries for Contra Costa County residents is 925-602-4163. Learn more about Contra Costa County HICAP

In California HICAP services are available in every county. If you don't live in Contra Costa County, a list of telephone numbers is available for other counties in California.

All other states and several U.S. Territories have similar programs; many of those use the name SHIP (State Health Insurance Assistance Program), others use the name HICAP, and others have their own name for their program. If you don't live in California, go to the Medicare.gov webpage then under Search by Organization select SHIP from the pull-down organization list, select a state, then click the Find Contacts... button to see the list of contact information for the selected state.

HICAP provides free, unbiased information and counseling about Medicare and related health insurance, including long term care insurance. This way you won't have to navigate the huge amount of information by yourself. HICAP also helps with Medicare claims and appeals, helps with referrals for legal assistance for health insurance matters when necessary, and provides information to people who need extra help with the costs of their health care. See our list of counseling locations with phone numbers where you can make an appointment to get one-on-one counseling throughout Contra Costa County.

Counseling is offered by volunteers who receive extensive training and are registered with the State of California Department of Aging, per the Welfare and Institutions Code, Section 9785 (c) Chapter 869, Statutes of 1990. Contra Costa County HICAP also provides community education on Medicare and health related issues.

What should you look for when shopping for health insurance?

  • List companies offering Medicare health plans
  • Compare companies and their policies
  • Get a written outline of coverage from each plan
  • Investigate coverage and limits of each policy
  • Check eligibility requirements and restrictions
  • Compare premiums
  • Compare deductibles and copays
  • Buy from a reputable agent
  • Beware of sales pressure
  • Attend a Welcome to Medicare class
  • Meet with a HICAP counselor

HICAP does not sell, endorse, or recommend any specific insurance product or service.

New to Medicare? Learn more about our Welcome to Medicare classes

Return to Top of this Page



This site is State Health Insurance Programs Compliant Site checked using Total Validator Pro and complies with Section 508 This page meets Level AAA conformance, W3C WAI WCAG 2.0The style sheets used on this site validate as CSS level 3This page has been checked and is Valid XHTML 1.0 Transitional