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New and Important

Evening Counseling Hours
We have added evening counseling hours on the third Thursday of each month at 6, 7, and 8 p.m. at the John Muir Health Outpatient Center on Treat Blvd. in Walnut Creek.

Prescription Drug Discount Program for Medicare Recipients in California
Read the details about the California law that enables Medicare recipients to obtain their prescription drugs at a cost no higher than the Medi-Cal price for those drugs.

Medi-Cal Facts for Seniors
This page has Medi-Cal information for seniors who live in Contra Costa County.

Denti-Cal, Medi-Cal’s adult dental coverage
Denti-Cal, the Medi-Cal adult dental coverage for low-income adults, parents, seniors, and persons with disabilities, has been restored effective May 1, 2014.

Dental and vision resources
This list of low-cost and free dental and vision resources is for seniors and others in Contra Costa County.

LGBT Resources for Seniors
We have added a list of several organizations that provide information and support for LGBT seniors in California to our Resources page.

Medicare Fraud Alerts!
Read about dangerous scams and how to protect yourself from identify theft.


Welcome to Contra Costa County HICAP

What is HICAP?

HICAP is the Health Insurance Counseling and Advocacy Program for those who are eligible for Medicare and who live in California. It is sponsored nationally by Medicare; in California by the State of California Department of Aging; and in Contra Costa County by the County Department of Aging and Adult Services Area Agency on Aging. The HICAP telephone number for information and inquiries for Contra Costa County residents is 925-602-4163. Learn more about Contra Costa County HICAP

In California HICAP services are available in every county. If you don't live in Contra Costa County, a list of telephone numbers is available for other counties in California.

All other states and several U.S. Territories have similar programs; many of those use the name SHIP (State Health Insurance Assistance Program), others use the name HICAP, and others have their own name for their program. If you don't live in California, go to the SHIP National Technical Assistance webpage then select a state or U.S. territory from the pull-down list and click GO to see the contact information for that location.

HICAP provides free, unbiased information and counseling about Medicare and related health insurance, including long term care insurance. This way you won't have to navigate the huge amount of information by yourself. HICAP also helps with Medicare claims and appeals, helps with referrals for legal assistance for health insurance matters when necessary, and provides information to people who need extra help with the costs of their health care. See our list of counseling locations with phone numbers where you can make an appointment to get one-on-one counseling throughout Contra Costa County.

Counseling is offered by volunteers who receive extensive training and are registered with the State of California Department of Aging, per the Welfare and Institutions Code, Section 9785 (c) Chapter 869, Statutes of 1990. Contra Costa County HICAP also provides community education on Medicare and health related issues. Read some testimonials from our clients.

What should you look for when shopping for health insurance?

  • List companies offering Medicare health plans
  • Compare companies and their policies
  • Get a written outline of coverage from each plan
  • Investigate coverage and limits of each policy
  • Check eligibility requirements and restrictions
  • Compare premiums
  • Compare deductibles and copays
  • Buy from a reputable agent
  • Beware of sales pressure
  • Attend a Welcome to Medicare class
  • Meet with a HICAP counselor

How does the Affordable Care Act (ACA) help Medicare recipients?

See our FAQ, a list of frequently asked questions and answers about the ACA for seniors, and information about the Affordable Care Act and Medicare.

New to Medicare? Learn more about our Welcome to Medicare classes

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Contra Costa County HICAP: Home Page, Updated 11/11/2015